Fancy Fur Friends • versie 24 augustus 2026
Fancy Fur Friends handles personal data with care. In this Privacy Policy, we explain what personal data we process when you visit our webshop, place an order or contact us, why we process it and what rights you have.
1. Who is responsible for your personal data?
Fancy Fur Friends is the data controller for the personal data described in this Privacy Policy.
| Company details | Data |
|---|---|
| Handelsnaam | Fancy Fur Friends |
| KvK-nummer | 42021860 |
| Btw-identificatienummer | NL005442119B85 |
| info@fancyfurfriends.nl | |
| Phone | 06-21 90 75 35 |
We have not appointed a Data Protection Officer. For any privacy-related questions, please contact us using the email address above.
2. Who and what does this policy apply to?
This Privacy Policy applies to visitors and customers of our webshop, people who contact us, use an account, submit a return or complaint, subscribe to communications or otherwise share personal data with Fancy Fur Friends.
3. What personal data do we process?
Depending on how you use our webshop, we may process the following personal data:
- Identification and contact details, such as your name, billing and delivery address, email address and phone number.
- Order details, such as your order number, products ordered, quantities, prices, discounts, delivery choice and return status.
- Payment information, such as payment method, payment status and transaction reference. Full payment card or bank details are generally processed by the payment service provider.
- Account information, such as your username, encrypted password and order history, if you create an account.
- Communication data from email, telephone, contact forms, WhatsApp or social media.
- Information relating to returns, complaints and warranty claims, including descriptions, photos, product labels, expiry dates and batch or lot numbers.
- Technical and usage data, such as IP address, browser, device, pages visited, log data and cookie preferences.
- Marketing preferences, such as newsletter subscriptions and consent that has been given or withdrawn.
- Content you submit publicly yourself, such as a product review, your name or chosen display name.
We do not ask for special categories of personal data, such as medical information. Please only share such information if it is necessary and we have expressly asked you to do so.
4. Why do we process personal data and on what legal basis?
| Purpose | Examples | Legal basis |
|---|---|---|
| Fulfilling your order | Ordering, payment, delivery, partial deliveries, returns and refunds. | Performance of a contract |
| Customer service and warranty | Answering questions and handling damage, spoilage, incorrect deliveries or warranty claims. | Performance of a contract / legal obligation |
| Administration | Invoices, accounting, tax and audit obligations. | Legal obligation |
| Security and prevention of misuse | Preventing fraud, protecting systems and establishing or defending legal claims. | Legitimate interest |
| Managing your account | Providing login access, address book and order history. | Performance of a contract / your request |
| Newsletter | Sending commercial emails when you subscribe. | Consent |
| Analytics and marketing | Non-essential analytics, personalisation and advertising measurement. | Consent where required |
Our legitimate interests include operating the webshop safely and reliably, preventing misuse and being able to establish, support or defend legal claims. We balance these interests against your privacy rights and interests.
5. Which information is required?
Information marked as mandatory during checkout is required for us to perform the agreement or comply with legal obligations. Without this information, we may not be able to accept, process, deliver or administer your order. Any other information is provided voluntarily.
6. Who do we share personal data with?
We do not sell your personal data. We only share information that is necessary for the relevant purpose, including with:
- Van der Meer in Rotterdam, our fulfilment and dropshipping partner and authorised returns recipient. We may share your name, delivery address, contact details, order number, product and delivery information, and information required to process returns or complaints.
- Delivery carriers, including DPD, PostNL or DHL Same Day depending on the shipment. They receive the delivery and contact details required to deliver your order.
- Mollie and any other payment service providers clearly identified during checkout, for payments, refunds, security and fraud prevention.
- Providers of webshop software, hosting, technical support, email, customer service, security and backups, including parties that support our WordPress and WooCommerce environment.
- Accountants, bookkeepers, legal advisers, insurers or debt collection agencies where necessary.
- Government authorities, regulators or law enforcement agencies where we are legally required to provide information.
Fancy Fur Friends remains your point of contact for your order. Where service providers process personal data solely on our behalf, we put the required privacy and security arrangements in place.
7. Transfers outside the European Economic Area
Where possible, we choose processing within the European Economic Area (EEA). Some IT, analytics or communications providers may process personal data outside the EEA or make it accessible from outside the EEA. This only takes place where there is a valid legal basis for the transfer, such as an adequacy decision, participation in a recognised framework or Standard Contractual Clauses approved by the European Commission, together with additional safeguards where necessary. You may contact us via info@fancyfurfriends.nl for information about the safeguards used.
8. Cookies and similar technologies
Our webshop uses essential cookies and similar technologies to operate the website, shopping cart, security features, payment process and cookie preferences. For non-essential analytics or marketing cookies, we request your consent in advance where legally required. You can change or withdraw your preferences through the cookie settings. The current cookies, providers, purposes and retention periods are described in our separate Cookie Policy and cookie banner.
9. How long do we keep personal data?
We do not keep personal data for longer than necessary. The periods below are our standard retention periods. A legal obligation, ongoing dispute, fraud investigation or necessary legal claim may justify a longer retention period
| Data | Standard retention period |
|---|---|
| Order, invoice and payment administration | 7 years where the information forms part of our tax records. |
| Customer account | Until the account is deleted or no later than 2 years after the last activity. Order information may be kept longer due to legal obligations. |
| Customer service and general correspondence | Generally up to 2 years after the question or matter has been resolved. |
| Returns, complaints and warranty | Generally up to 2 years after completion, or longer where necessary for warranty, product safety or a legal dispute. |
| Newsletter | Until you unsubscribe or withdraw your consent. We may retain minimal information to ensure your opt-out is respected. |
| Security and technical logs | Generally up to 3 months, unless an incident or investigation requires longer retention. |
| Cookie data | In accordance with the periods stated in our Cookie Policy and the settings of the relevant service. |
10. How do we protect your personal data?
We take appropriate technical and organisational measures that reflect the risks associated with processing personal data. Where appropriate, these measures include access restrictions, encrypted connections, secured accounts, updates, backups, logging and agreements with service providers. No method is completely risk-free. Please report any suspected misuse or security issue immediately via info@fancyfurfriends.nl.
11. Your privacy rights
Depending on the circumstances, you may have the right to:
- Access your personal data.
- Have inaccurate or incomplete personal data corrected.
- Have personal data deleted.
- Restrict the processing of your personal data.
- Object to processing based on a legitimate interest and always object to direct marketing.
- Receive personal data that you provided to us in a portable format or have it transferred to another organisation.
- Withdraw your consent at any time, without affecting the lawfulness of processing carried out before your consent was withdrawn.
Legal exceptions may apply to these rights. For example, we may not delete information that forms part of our tax records before the statutory retention period has expired.
12. Submitting a privacy request
Send your request to info@fancyfurfriends.nl and clearly state which right you wish to exercise. We will generally respond within one month. For complex or extensive requests, this period may be extended in accordance with the GDPR. If so, we will inform you in good time.
To prevent misuse, we may ask for additional information to verify your identity. We will not request more information than necessary and will not ask you to provide a full copy of your identity document without good reason.
13. Automated decision-making
Fancy Fur Friends does not make decisions based solely on automated processing that have legal effects or similarly significant consequences for you. Payment service providers may carry out checks for their own security and fraud-prevention purposes. Please refer to their privacy information for further details.
14. Minors
Our webshop is not aimed at children under the age of 16. If you are under 16, please only use the webshop with the consent and supervision of a parent or legal guardian.
15. Complaints to the Dutch Data Protection Authority
If you have a privacy-related complaint, we would prefer that you contact us first. You also have the right to submit a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via www.autoriteitpersoonsgegevens.nl.
